RSS Difference #3: A Trusted, Local Advisor Insurance doesn’t have to be intimidating. We want you to know that when you walk through our door. That’s why we approach every client relationship with warmth, honesty, and compassion.
We care. We care about our clients, we care about our community, we care about our employees. In fact, we see our agency as an extension of who we are personally. When someone enters our home (Aaron and Sara’s), we want them to feel welcomed, safe, known, comfortable, and cared for. Need a drink? A meal? A jacket? A comfortable place to sit? Come on in, we’d love to hear your story and share with you what we have.
We run our business the same way we conduct our personal lives. This hospitality and care for others naturally transitions into how we view and treat our clients and employees. I almost wanted to title this blog post, “Welcome to Our Home, We’re Glad You’re Here.” Or, “Come On In, We’ve Got Your Back.”
I often comment or joke that I feel like our RSS office is my “home away from home.” And no, it’s not because I’m working endless hours and I’m at the office all the time. It’s because our office feels like a home to me. I love that our building was in the Westminster community over 80 years ago and some of our community’s original residents were raised here. It sounds corny, I know, but I think if you’ve ever visited our office you’d know what I’m talking about. It’s just a good place that exudes warmth, care and hospitality. My hope is that our clients and visitors can feel it too.
Not only are we concerned about our clients feeling welcomed and appreciated by RSS, but we want them to know and feel confident that they can trust that we have their best interest in mind, and that we will help them protect what’s most important to them to the best of our abilities. Our team at RSS is trustworthy. Like I said before, RSS cares about its clients. RSS cares about its community. And we care about offering clients the right protection for their needs.
People often don’t know what they don’t know, so they see an ad or hear a commercial and buy what they’re told —often from a huge company where they’re just a number. The problem is, what they’re told often lacks vital information. So, when disaster strikes, they’re left high and dry. Without an advocate. Without enough coverage. This is where RSS stands out and excels. Not only does RSS have superior knowledge, we care enough to take the time to research and offer solutions that truly protect our clients for the worst-case scenario. Every suggestion we make comes from a place of integrity and consideration for our client’s unique, personal needs and never ours.
Plus, RSS is a familiar face when people need it most – be it for a simple question or when dealing with a crisis. Here’s what a couple of our valued clients have to say about RSS:
“They are a part of the community. They see us and know us. We are not a number. We are a name.”
—Amy Gearhard, CEO/Founder, SPECTRA Autism Center
“I was looking for individuals who could take a vested interest in us as a company. And, if I have a question, I can just drive two miles down the road and sit down and talk to someone face to face. That’s better than a 1-800 number.”
—Dave Highfield, Principal/CFO, Fortress Framing
Being able to depend on us is a huge relief to most of our clients, because RSS takes on the responsibility of insurance advisor—allowing them to focus, with peace of mind, on what they do best. Our customers know that we’re in their community, they can trust us, they can rely on us, and they know we care.
If you haven’t already, we hope you stop by our Westminster farmhouse and meet our entire team. We’d love a chance to meet you, have a cup of coffee, and assist you with any insurance questions, concerns or needs you may have. Remember, our agency is built on values, driven by care, and we take protecting what matters to you, personally.